Refund policy

The time mentioned below shall be counted since the date of signing for the package receipt.

Within 30 days (including 30 days), free of freight return, we will bear all costs.

More than 31 days(including 31days), we will assess the costs of return expenses according to goods’status.

Assessment criteria:

Please be assured that we will process it properly for you and give you a satisfactory reply.

In any case that you need to return the goods, please contact us info@asdirne.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.